FAQ's
Our Products
Q: Are your products genuine?
A: Yes. All our products are 100% authentic and approved by the KFDA. We exclusively supply items manufactured in Korea.
Q: What is the expiration date of your products?
A: Most products have at least one year of remaining shelf life. If there are exceptions, we will indicate the exact expiry date either on our website or before shipment.
Q: How should I use your products?
A: We do not provide specific usage instructions because we are not aware of your medical history or health condition. These products must only be administered by licensed professionals trained in their use. We disclaim responsibility for any adverse effects resulting from improper administration.
Q: What if the ice pack has melted when I receive my order?
A: Shipping typically takes 1–8 days. Ice packs may melt during transit, but our packaging is designed to maintain the temperature below 8 °C by preventing air from entering.
Orders
Q: How do I place an order?
A: Add your desired products and quantities to the cart, then provide the contact details required for delivery.
Q: What happens after I place an order?
A: Your order is entered into our system immediately. A manager will contact you during business hours to confirm payment and delivery options
Q: Can I modify my order after placing it?
A: Yes. Please contact our manager via email or WhatsApp, and they will assist you with any changes.
Q: Is there a minimum order quantity?
A: No. There is no minimum order requirement.
Q: Can I cancel my order?
A: Orders can be cancelled only before processing. Please contact us immediately if you wish to cancel.
Prices
Q: In which currency are prices listed?
A: All prices are listed in US Dollars (USD).
Q: Do you provide price lists?
A: No. We do not issue price lists. All prices and available discounts are displayed on our website
Q: How can I access wholesale pricing?
A: Wholesale prices are available after registering on our website as a wholesale buyer. A manager will then send you the pricing details via email or WhatsApp.
Payments
Q: What payment methods do you accept?
A: We accept payments via SWIFT bank transfer, the Wise app (formerly TransferWise), and Yandex.Money. Contact us for bank transfer details.
Q: What is the easiest way to pay?
A: The simplest method is through the Wise app. Our manager will provide step-by-step instructions. The process usually takes around 5 minutes.
Q: Why don’t you accept PayPal?
A: PayPal restricts transactions involving medical products such as toxins and fillers. For this reason, it is not accepted.
Delivery
Q: How quickly will my order be shipped?
A: Once payment is confirmed, orders are dispatched within 2 business days. For less common or out-of-stock items, dispatch may take up to 4 business days.
Q: To which countries do you ship?
A: We ship worldwide. If shipping to your country is unavailable, a manager will inform you.
Q: Which courier services do you use?
A: We ship via couriers and postal services. Delivery times depend on the method and destination:
● DHL, FedEx, UPS: from 2 business days
● EMS: from 4 business days
Q: How much does delivery cost?
A: Shipping costs vary based on product weight, volume, and destination. You will see the shipping cost calculated after placing your order.
Q: How can I track my shipment?
A: You will receive a tracking number on the day your order ships, allowing you to monitor the package online until delivery.
Q: What if my package is delayed?
A: Legally, delivery may take up to 60 business days, though delays beyond 1-3 days (DHL/FedEx) or 4-8 days (EMS) are rare. If delayed, we will investigate with the courier. Refunds or reshipments are only processed after 60 days.
Q: What if my package is held at customs?
A: Customs clearance is the customer’s responsibility. If held, contact your local customs office to release or reject the package. Returned packages will be resent or refunded (excluding shipping fees). If delayed by customs again, once returned to us, we will refund the product cost minus courier fees. Refunds only apply if we receive the returned package; we are not liable for seized goods.
Q: Can I pick up my order from your warehouse?
A: Yes, contact your manager for details about pickup locations and procedures.
Returns
Q: Can I return a product?
A: If you are dissatisfied for a valid reason, contact us within 3 days of delivery at contact@fillershoponline.com. Products must be unopened, unused, and undamaged. Opened or damaged items, including damage during delivery, are not eligible for returns.
Q: Will I receive a full refund?
A: Refunds are issued via the original payment method. Shipping costs are non-refundable. Processing may take up to 29 business days depending on your bank. Refund requests must be submitted by email. Requests via phone, chat, or website will not be accepted.
Contacts and Company Information
Q: Do you have distributors in my country? Can I become one?
A: We primarily sell through our online store. Some products are available for distributorship. Please contact your sales manager for detailed information and to discuss distributorship opportunities.
Q: Do you have bank accounts outside South Korea?
A: We maintain a single bank account in South Korea that supports multiple currencies. Any changes will be communicated officially via email. To accommodate customers in different countries, your sales manager can provide additional payment options tailored to your needs. Be cautious of phishing attempts involving unexpected changes to payment details.
Q: I received contact details not listed on your website. Are they legitimate?
A: Our official communications are only through contacts listed on our website. Valid emails come from contact@fillershoponline.com and calls from +82 10 6811 4452. For smoother service, the operator may connect you with other team members, but all communication remains within our official channels.